Terms and conditions

All consultations are carried out by Zoom. Due to distances and travel time required, house visits are not carried out.

A €125 deposit is required at the time of booking to confirm that appointment.

A reminder will be sent out to you arranging for payment of the final amount owed shortly before your appointment date.

Written reports outlining advice, and also a report directed to the referring vet will be issued 24 to 48 hours following the consultation.

We will contact you for a progress update approximately three weeks following the primary consultation. If questions or problems arise, we will address these at that time.

Where serious or complex problems are diagnosed, we may recommend that a follow-up visit is arranged after approximately 6 to 8 weeks.

Cancellation policy

If an appointment is cancelled at least five working days prior to the consultation, your deposit will be refunded, minus an administration fee. Unfortunately deposits cannot be refunded if cancellations are made less than five working days in advance of the allocated appointment time.

Due to the time demands on staff and the high demand for consultation slots, unfortunately it is difficult for us to reschedule appointments. We will endeavour to facilitate owners to re-schedule an appointment in exceptional circumstances, but unfortunately this cannot be done more than once.

If an owner cancels an appointment following a previous rescheduling, a further administration fee will be deducted from the deposit prior to re-funding.

 An insurance claim form and receipt will be issued to the owner approximately three weeks following the consultation, when the progress update has been received. This will allow us to determine whether further consultations are needed, which the owner may wish to include in the insurance claim.